Ordering
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How do I place an order?
- To add an item to your bag, click "add to cart" button after selecting your desired size and/or quantity.
- To view what is in your cart click the "bag" icon on the top right.
- To purchase what you have selected, click "checkout."
- Once we have confirmed your order, your order will ship!
- Can I change or cancel my order after I place it?
- If you need to make changes to your order, email heythestyleroom@gmail.com immediately. Once your order has been processed we can not modify it. Changes in price are not valid on previous orders. We apologize for any inconvenience.
Shipping
- What shipping methods do you offer?
- USPS, UPS, and FedEx
- Most order ship next day, but special events, holidays, or sales may delay the order processing. Shipping typically takes 2-5 days.
- Shipping costs $7.99
- Where do you ship to?
- We currently ship to only the Continental United States.
- My tracking says it was delivered but I don't have it.
- If you have any issues with receiving your order, please contact heythestyleroom@gmail.com. We can help you out!
- What if my package is refused or not delivered?
- Refused or undeliverable packages are subject to return shipping costs. If you choose not have your order re-delivered, we can offer you store credit for the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the store credit amount.
- I received damaged or incorrect merchandise. What can I do?
- If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact heythestyleroom@gmail.com with your order number and photos of what you received.
Returns
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What is your return policy?
- Your order is eligible for return 14 days from from the date you receive your order. Once received and approved by us, you will receive an email and the refund will be returned to the original payment method minus the shipping.
- Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused with all the original tags attached and not marked on SALE.
- Bodysuits, bras, camisoles are final sale and may not be returned or exchanged.
- For any questions, please contact heythestyleroom@gmail.com
- Your order is eligible for return 14 days from from the date you receive your order. Once received and approved by us, you will receive an email and the refund will be returned to the original payment method minus the shipping.
Sizing
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- Styling ideas, fit descriptions, and full try on videos can be found on our instagram page, at @thestyleroom.shop
- You can also email heythestyleroom@gmail.com and we can try to steer you in the right direction.